Displaying general status

The specific MCU model.

The unique serial number of the MCU.

The installed software version. You will need to provide this information when speaking to Customer support.

The build version of installed software. You will need to provide this information when speaking to Customer support.

The time since the last restart of the MCU.

The host name assigned to the MCU.

The slot number in the chassis in which the MSE 8000 blade is currently installed.

If the MCU displays a message reporting that the blade is missing, ensure that each blade is firmly secured in the chassis. Close both retaining latches on the front of the blade. Using a number 1 Phillips screwdriver, tighten the screws in the retaining latches with a clockwise quarter turn.

The local IP address of the MCU network interface used to access the MCU web user interface.

The current processor utilization of the MCU.

An overview of the current media loading of the MCU.

If this unit is the master blade in a cluster, the media loading displayed here is the average load across the blades in the cluster.

If the total load is consistently high, you might need to add an additional MCU to better handle your video conferencing needs. Also, the total load may increase during periods of peak conference use. A low video load with high audio load implies that most of the conference participants have connected with audio-only endpoints.

The system time on the MCU. Click New time to modify this value. The Time Settings page opens in which you can update the system date and time manually or refresh the time from an NTP server. For more information about the Time Settings page, refer to Displaying and resetting system time.

• User requested shutdown
• User requested upgrade
• Unknown

The system log displays the last eight shutdown and upgrade events in date order with the most recent system log event at the top of the list.

The log will also display "unknown" if there has been an unexpected reboot or power failure, which you should report to Customer support if it happens repeatedly.

If required to do so by Customer support, click Download diagnostic information to save a set of diagnostic files.

If required to do so by Customer support, click Download conference information to save a file which details information about active and scheduled conferences for diagnostic purposes.